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End User Business Skills Development
 
 
    12 Months

This icon means that you get 12 months unlimited access to this content.

Even if you complete the course early, you will be able to access this content for 12 months from purchase, so that you can refresh yourself at any point.

Buy Series £65.00 + vat
Managing Change Series: Working with Individuals
This course explains why some members of a team have a difficult time positively engaging in change situations, and what you, as a change leader, can do to help them through the change.

Product Code: mngc03 Time: 2.0 hour(s) CEUs: Available

Module Topics:
  • Natural reactions to change
  • Dealing with dissatisfaction
  • Pinpointing the positives
  • Unintended consequences

Module Objectives:
  • Recognize that people react to change in different ways
  • Customize help for struggling individuals
  • Use empathy to deal with a dissatisfied employee
  • Help individuals find personal, positive consequences
  • Recognize and address the unintended consequences of change

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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