Want to Learn IT - Customer Service Series

Libraries

End User Desktop Computing

End User Home and Small Business

End User Business Skills Development

Technical General

Technical Microsoft

Technical Web Development

European Computer Driving Licence

Technical Mainframe

International Computer Driving Licence

Business Skills Videos: Personal Development

Business Skills Videos: Essentials

Business Skills Videos: Management

Click for info

Click here
for information on our full
12 month learning package.

End User Business Skills Development

12 Months

This icon means that you get 12 months unlimited access to this content.

Even if you complete the course early, you will be able to access this content for 12 months from purchase, so that you can refresh yourself at any point.

Customer Service Ser

Buy Series £65.00

Customer Service Series

More info:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Total Items: 5 Total Time: 23.00 hour(s)

Audience:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Features:

Exercises allow learners to practice in the actual application being studied.
A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Search text enables learners to rapidly search all text within a course to easily retrieve information required.
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks the learner's progress in a course.