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Business Skills Videos: Essentials |
12 Months
This icon means that you get 12 months unlimited access to this content.
Even if you complete the course early, you will be able to access this content for 12 months from purchase, so that you can refresh yourself at any point.
Customer Service (Vi
Buy Series £65.00
Customer Service (Videos): Dealing with Customer Complaints
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More info:
When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.
Product Code:
pb033 Time:
15.0 minute(s) CEUs:
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