More info: Front Line Managers, Mid Level Managers, Exec Level Total Items: 18 Total Time: 6.52 hour(s) Audience: Front Line Managers, Mid Level Managers, Exec Level

Features: Streaming video scenarios illustrate real world issues and solutions discussed in the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Instructional audio with graphics highlighting key points. Activities allow learners to apply course concepts in an interactive questioning environment. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. Bookmarking tracks the learner's progress in a course. This series is presented using streaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.