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End User Business Skills Development
 
 
    12 Months

This icon means that you get 12 months unlimited access to this content.

Even if you complete the course early, you will be able to access this content for 12 months from purchase, so that you can refresh yourself at any point.

Buy Series £65.00 + vat
Customer Service Series: Building a Department
This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.

Product Code: cusc04 Time: 4.0 hour(s) CEUs: Available

Module Topics:
  • Forming a Customer Service Organization
  • Building Teams
  • Hiring Service Pros
  • Motivating Service People
  • Helping the Good Get Better
  • Creating a Productive Environment
  • Getting Help to Customer Service
  • Good Service for Your Employees
  • International Customer Service

Module Objectives:
  • Create a customer service organization
  • Build teams
  • Hire the right personalities for customer service
  • Motivate customer service people
  • Educate and improve customer service people
  • Set up a good organizational environment
  • Equip customer service for international relations

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.