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End User Business Skills Development
 
 
    12 Months

This icon means that you get 12 months unlimited access to this content.

Even if you complete the course early, you will be able to access this content for 12 months from purchase, so that you can refresh yourself at any point.

Buy Series £65.00 + vat
Building Relationships Series: Choosing Your Approach
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.

Product Code: bldr03 Time: 1.0 hour(s) CEUs: Available

Module Topics:
  • Four choices
  • Reduce differences
  • Listen to understand
  • Reach a deeper understanding
  • Speak to be understood

Module Objectives:
  • Identify the four choices you can make when dealing with problem people
  • Use blending and redirecting to reduce differences between people
  • Identify and practice the five steps to good listening
  • Identify five techniques that have a positive influence on relationships

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.